Your confirmation of any order indicates your acceptance of our terms and conditions of supply.
In respect of orders delivered to you using one of our third party couriers, then:
all risk of loss or damage to the products in your order passes to you when we dispatch your order from our premises. We are not liable for any errors made by delivery services.
In the unlikely case that you do receive a unit or receive product with a fault we are happy to exchange or issue a refund for the item.

Refunds (only issued if a unit is faulty) will be issued back via your original payment method, please note that your financial institution may need up to 10 business days to process the funds back to your account.

Please reach out to our customer care team if there is an issue or a fault prior to sending the unit back so that we can advise you on how to return the unit to us.

Email -
phone - 1(484)626-0217

Please note that the beauty professional does not offer refunds or exchanges if you change your mind, if you feel the color does not suit you.

Refunds will only be given in the case that the unit is deemed faulty during our inspection

The Beauty Professional does not suggest you alter or color any units that have already been colored. Please contact our customer service for assistance and guidance. 

All returns are investigated by a licensed cosmetologist and if the returned unit has been altered in anyway i.e. the unit has been given bleach knots, trimmed, or colored. The Beauty Professional cannot take responsibility for any damage caused to the unit and if we receive a unit that has been altered, we will return the product to you. 

If there is a fault with your unit you must comply with the following conditions;

You must contact The Beauty Professional within 7 days of receiving the product.

The unit must be in original condition, unworn, uncut or altered in anyway. We cannot accept returned units that have had the lace cut or been worn. Please take care when trying on the unit and do not cut the lace. a photograph detailing that the unit is in original condition with the lace will be required before a return is permitted, failure to comply with this will result in the unit being returned to you. 

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

If your unit is faulty, we will advise you how to return the unit to us.
Please keep an eye out from email notifications from us as we will keep you updated.